Visit Hitchin Store
01462 455563
FAQ's
Hitchin store
What services do you offer in your store?
We provide a full range of services in our Hitchin store, including:
- Jewellery repairs
- Watch battery replacements and reseals
- Watch strap and bracelet adjustments
- Jewellery steam cleaning and light polishing
- Valuations
- Bespoke jewellery design
- Ear piercing
- Gold, platinum and palladium buying
- In-person expert advice
- Second-hand and vintage jewellery
If you have something specific in mind, feel free to pop in or give us a call — we’re always happy to help.
What's the stores opening hours?
Our standard hours are:
- Mondays: 9:15am–5:15pm
- Tuesdays: 9:15am–5:15pm
- Wednesdays: 9:15am–1:00pm
- Thursdays: 9:15am–5:15pm
- Fridays: 9:15am–5:15pm
- Saturdays: 9:15am–5:15pm
- Sundays: Closed
Opening times may vary during holidays (such as Christmas), so feel free to contact us if you’d like to double-check before visiting.
Do I need an appointment to visit the store?
No appointment is needed — you’re welcome to stop by anytime during our opening hours.
Can I bring jewellery in for a repair or valuation?
Yes. Bring the item to our Hitchin store and our team will assess it and guide you through the next steps.
How long do repairs / valuations take?
Repairs usually take 1–2 weeks, and valuations take around 2 weeks. Timings can vary depending on the item, but we’ll confirm an estimated timeframe after assessing it in-store.
FAQ's
Webshop / Online Orders
Shipping & Delivery
UNITED KINGDOM
- Free shipping on all UK orders.
- Most orders are dispatched within 2-3 days, usually quicker.
- Once dispatched, you’ll receive a tracking link via email to follow your delivery.
- Click and collect available in our Hitchin store.
INTERNATIONAL
- £15 in shipping costs (See the exact cost in your local currency when you enter your shipping address at checkout).
- Most orders are dispatched within 2-3 days, usually quicker.
- Delivery times vary depending on your location.
- Once dispatched, you’ll receive a tracking link via email to follow your delivery.
Returns & Refunds
You have 14 days from receiving your order to cancel under the Consumer Contracts Regulations. After telling us you want to cancel, you’ll have another 14 days to return the item.
To cancel, just email us at sales@glenrayjewellers.co.uk with your order number. Don't send anything back until we've confirmed your return.
Returns:
- Returned items must be in the same condition you’d handle them in a shop.
- Return postage is the customer’s responsibility unless the item is faulty.
- Use a tracked/insured service for safety.
Exclusions (unless faulty):
- Earrings
- Bespoke, personalised or engraved items
- Made-to-order or altered items (including resizing)
Faulty items:
- Full refund within 30 days, or
- Repair/replacement after 30 days (Consumer Rights Act 2015)
Refunds:
- We refund the item and standard delivery cost.
- We don’t refund upgraded delivery or return postage (unless faulty).
- Refunds are issued to the original payment method.
Returning in-store:
You can bring online orders to our Hitchin store, but refunds are always processed back to the original payment method—no cash refunds for online purchases.
Click & Collect (Hitchin Store)
Yes — you can choose Click & Collect at checkout. We’ll notify you as soon as your order is ready to pick up in the Hitchin store.
Do you have another question?
