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You have 14 days from receiving your order to cancel under the Consumer Contracts Regulations. After telling us you want to cancel, you’ll have another 14 days to return the item.

To cancel, just email us at sales@glenrayjewellers.co.uk with your order number. Don't send anything back until we've confirmed your return.

Returns:

• Returned items must be in the same condition you’d handle them in a shop.
• Return postage is the customer’s responsibility unless the item is faulty.
• Use a tracked/insured service for safety.

Exclusions (unless faulty):

• Earrings
• Bespoke, personalised or engraved items
• Made-to-order or altered items (including resizing)

Faulty items:

• Full refund within 30 days, or
• Repair/replacement after 30 days (Consumer Rights Act 2015)

Refunds:

• We refund the item and standard delivery cost.
• We don’t refund upgraded delivery or return postage (unless faulty).
• Refunds are issued to the original payment method.

Returning in-store:

You can bring online orders to our Hitchin store, but refunds are always processed back to the original payment method—no cash refunds for online purchases.